Marketing De Servicios Zeithaml Bitner Y Gremler: 1 Libros DOC
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Finally, loyalty is measured taking into account Zeithaml et al. ... Gr nroos, C. ( 1994), Marketing y Gesti n de Servicios, D az de Santos, Madrid. ... Gwinner, K. , Gremler, D. and Bitner, M. (1998), Relational Benefits in Services Industries: ... ***********x***********z******* ****s***t***u***v***w ....
https://www.researchgate.net/profile/Andrea_Perez95/publication/233679995_The_social_role_of_financial_companies_as_a_determinant_of_consumer_behaviour/links/5c612adea6fdccb608b775e2/The-social-role-of-financial-companies-as-a-determinant-of-consumer-behaviour
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